- As the goods offered on the Website are sold through an offer posted on the Internet, in accordance with Article 10 of the Consumer Protection Law of the Republic of Latvia (PTAL), in this case a distance contract is concluded between the Buyer and the Website.
- SIA "EMRICH" has the right to change the prices on the Website, as well as the offer of goods and services at any time.
- SIA "EMRICH" reserves the right to cancel the order:
- If an error is found on the website, inaccuracy in the price or description of the product, if the Buyer has not yet made payment for the relevant product.
- In the event that the order is made with an abusive purpose or false intent.
- If the product is no longer available in stock.
- If the online store fails to contact the Buyer by the telephone number or e-mail provided by him.
- Before using the purchased product, please read the product instructions carefully and use the product only in accordance with the manufacturer's instructions, in accordance with the product's characteristics and intended use.
- Complaints received regarding the quality of the product will be resolved in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the Cabinet Regulation No. 631 “Procedures .631).
- When ordering goods at www.bestforkids.lv, you have the right to cancel the purchase and return the product within 14 days. If you would like to use the right of withdrawal, please inform us before the end of the withdrawal period by writing to e-mail [email protected]
- Both registered and unregistered users can make a purchase in the www.bestforkids.lv online store at any time of the day. By placing an order, you confirm that you have read these terms and conditions and have been informed of the obligation to pay for the ordered goods. All orders placed are processed within 1-2 business days.
- The prices of the goods are indicated in euros. The price of the product does not include delivery costs.
- In accordance with the legislation of the Republic of Latvia, all goods have a 2 (two) year warranty and food products have a specified expiration date. The warranty is valid only for goods that are not used for business purposes.
- You can pay for the ordered product in the Internet store www.bestforkids.lv and the selected delivery service online using the Internet bank and with a bank card (Apple Pay, Mastercard, Visa, Maestro and Visa Electron cards in EUR), by bank transfer and in cash upon receipt.
- The ordered goods can be received in the form of delivery in accordance with these terms. If the customer does not remove the goods within 14 calendar days, the customer is considered to have withdrawn from the contract. We will refund the purchase amount of unused orders immediately, but no later than within 14 calendar days, to the same current account from which the purchase was made. In case of delivery of goods, an additional fee must be paid for delivery.
- When choosing the delivery of goods:
· Free reception: Riga, Upeņu Street 19 (Purvciems) - takes place by prior arrangement by phone or in writing.
· Free delivery Omniva, DPD, Venipak in the Baltics, for purchases over 60 EUR, shipments will be delivered within 1-5 (one to five) working days, after order confirmation, and as a confirmation you will receive a call or SMS notification to the specified phone number or notification to e-mail. Shipments are sent only after receiving the payment for the order.
· Delivery method: Omniva, DPD, Venipak (LV, LT, EST) 3 EUR - shipments will be delivered within 1-5 (one to five) working days, after order confirmation, and as a confirmation you will receive a call or SMS notification to the specified phone number, or notification to email. Shipments are sent only after receiving the payment for the order.
· Delivery by courier with prepayment of the order: Venipak, DPD (LV, LT, EST) 10 EUR - shipments will be delivered within 1-5 (one to five) working days, after order confirmation, and as a confirmation you will receive a call or SMS notification to the specified phone number or e-mail notification. Shipments are sent only after receiving the payment for the order.
· Delivery Europe, prepayment of the order: DPD - € 25.00 or Latvijas pasts (by agreement). Shipments are sent only after receiving the payment for the order.
- In case of damage to the packaging at the time of delivery, the consignee must immediately check the contents of the shipment and in case of damage must inform the application in writing to [email protected]. In any case, the recipient must contact www.bestforkids.lv within 1 (one) working day and inform about the situation by sending an e-mail to [email protected] indicating the payment information.
- If at the time of delivery there is no visible damage to the packaging, but when unpacking you find damage or defect in the product, please send a photo with a clearly visible damage as well as a description of the problem. www.bestforkids.lv customer service will contact you within 1 (one) working day to resolve the situation.
- If the consumer believes that the product does not comply with the terms of the contract, the consumer has the legal right to submit a claim in accordance with the procedures specified in regulatory enactments by sending an e-mail to [email protected].
- After receiving the notifications, SIA "EMRICH" evaluates the validity and provides a response within 5 (five) working days from the receipt of the respective claim or notification, sending a response to the e-mail address specified by you. In the answer, SIA "EMRICH" informs you about the validity of the claim and other important issues.
- The relationship between the Buyer and the Seller is regulated by the Regulations, as well as the legal acts of the Republic of Latvia.
- In the event of a loss, the guilty contractor shall indemnify the other contractor for the direct damage in accordance with the legislation of the Republic of Latvia.
- Disputes are resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedures specified in the legislation of the Republic of Latvia.
- In compliance with the legal norms of the Republic of Latvia, SIA EMRICH maintains the purchase agreements concluded with the buyers in the amount necessary for accounting.
- If you are a registered user of www.bestforkids.lv, but for some reason you want to delete your profile, please write to [email protected].